Thursday, December 3, 2015

Broken / Damaged Bag?: DOT tries to show some teeth



While it's highly unlikely that your bag might end up like this after a flight,we have all suffered broken handles/wheels?

Until now you had to complain with the airline luggage office at the airport,  but these policies varied among airlines. But on November 25, 2015, the  Department of Transportation (which recently gutted other travel regulations) issued a Press Release giving notice to airlines that in fact they have to accept complaints. This is a bit of a joke PR, the use of words simply reminds the airlines that they have to accept complaints and not much more...

After bending over to airlines all year long,allowing egregious violations of the 24-Hold procedure at American Airlines and not respecting Airline passenger complaints. I guess the DoT had to pretend to throw consumers a bone!

They did indicate that they could enforce these actions starting in January 2016, but there is no guidance at this time as to the terms of this potential enforcement.

Links
DOT PR Release
American Airlines Current Policy
Delta Airlines Current Policy
United Airlines Current Policy
Southwest Current Policy
they are required to compensate passengers for damage to wheels, straps, zippers, handles, and other protruding parts of checked baggage beyond normal wear and tear.  - See more at: https://www.transportation.gov/briefing-room/dot-reminds-airlines-passengers-should-be-compensated-most-damage-baggage-wheels#sthash.1ugUa2wQ.dpuf"
they are required to compensate passengers for damage to wheels, straps, zippers, handles, and other protruding parts of checked baggage beyond normal wear and tear.  - See more at: https://www.transportation.gov/briefing-room/dot-reminds-airlines-passengers-should-be-compensated-most-damage-baggage-wheels#sthash.1ugUa2wQ.dpuf
they are required to compensate passengers for damage to wheels, straps, zippers, handles, and other protruding parts of checked baggage beyond normal wear and tear.  - See more at: https://www.transportation.gov/briefing-room/dot-reminds-airlines-passengers-should-be-compensated-most-damage-baggage-wheels#sthash.1ugUa2wQ.dpuf
they are required to compensate passengers for damage to wheels, straps, zippers, handles, and other protruding parts of checked baggage beyond normal wear and tear.  - See more at: https://www.transportation.gov/briefing-room/dot-reminds-airlines-passengers-should-be-compensated-most-damage-baggage-wheels#sthash.1ugUa2wQ.dpuf

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